Change policies

Change Policy

  • If you need to make a change, send an email to with the following information:
    • Number of order
    • Name of the person who placed the order
    • Date of when you placed the order
    • Product you want to change
    • Reason why you want to change it
    • Product and size for which you want to exchange it or indicate if you want a certificate for the value of that product
    • The response time will be a maximum of 48 hours. business hours after sending the email. Please check your SPAM folder if you have not received a response from us.
    • The cost of the guide for the change is borne by If you wish to make a second change, the cost of the guide will be borne by the customer.
  • The period to make changes is 30 calendar days from the delivery date.
  • mx may cancel and refund the order after the request to your original payment method, due to its lack of availability.
  • The product must be sent in perfect condition and with all its labels.
  • If shipping has been charged, it will NOT be refundable in cash or in kind unless the process is carried out for some reason attributable to or the parcel service.
  • Exchanges and returns on promotional purchases will be subject to its restrictions.
  • If you have any questions about the process, you can write to us on Whatsapp +52 81 1599 8634.

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