Product and size for which you want to exchange it or indicate if you want a certificate for the value of that product
The response time will be a maximum of 48 hours. business hours after sending the email. Please check your SPAM folder if you have not received a response from us.
The cost of the guide for the change is borne by tecstoreus.mx. If you wish to make a second change, the cost of the guide will be borne by the customer.
The period to make changes is 30 calendar days from the delivery date.
mx may cancel and refund the order after the request to your original payment method, due to its lack of availability.
The product must be sent in perfect condition and with all its labels.
If shipping has been charged, it will NOT be refundable in cash or in kind unless the process is carried out for some reason attributable to Tecstoreus.mx or the parcel service.
Exchanges and returns on promotional purchases will be subject to its restrictions.
If you have any questions about the process, you can write to us on Whatsapp +52 81 1599 8634.
Thanks for contacting us. We'll get back to you as soon as possible.
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